We understand that no two guitars are the same, even if they are the same model. We know how it is to get an amp home and it not sound the same on your rig as it did with ours. We appreciate you giving us the opportunity to deal with your needs, and as a result we have a very straight forward shipping & return policy.
Most shipping on purchases from the website over $300.00 is free to the continental US unless the item is over 60 lbs billable. Billable shipping weight is LxWxH divided by the shipping companies metric, usually between 136-166. Items over 60 lbs billable will be listed as “overweight” and shipping charges apply. Any shipments to Hawaii, Alaska, or Puerto Rico will be charged shipping. We take pride in being able to give you the best price, and we do our best to stay competitive. For purchases under $300, shipping will be calculated for you during the check out process! We ship all our online transactions through UPS. We do not ship internationally. The free shipping over $300.00 only applies to purchases through the website, not purchases done over the phone or in the store. This is up to our discretion. Our margins are not the same on each brand, and we reserve the right to charge shipping on any item in order to at least cover our cost.
We have a 48 hour approval period from the time your purchase makes it to its destination for our website. This does not include sales on eBay or Reverb – for return policies for those websites, please message our account directly to ask. If you aren’t happy with the purchase you’ve made simply contact us here at the store to get a return set up. We offer store credit, exchanges or full refunds. In the event of a return you are required to pay shipping both ways, as well as a 5% restocking fee on all returns. We DO NOT accept returns on over weight or over sized items (75 lbs billable or over), special order items or books. If you are curious whether or not your purchase fits in that category, do not hesitate to give us a call here at the store. As of May 7th, 2019 Paypal no longer refunds the Paypal fee to the seller upon the return and refunding of a transaction. As a result, any returns done through Paypal will be subject to 2.9% plus $.30 restocking fee. If an item is listed as being sold “As Is”, there are no returns available for that item. Swing City Music wants to make sure your transaction is swift so you can get back to rockin’!
For in-store returns, we offer a 5 day return window.You can exchange your item, receive store credit or simply get a refund. Returned items must be packaged like new in the original box and/or case with all tags and pertinent warranty information. Items such as guitars must not be registered on the manufacturers website and must be returned to us in new condition. We DO NOT accept returns on the following items: opened software, copyrighted printed matter, instrument reeds (unless they are individually wrapped and unopened), harmonicas or similar items. No returns on used or consignment items.